Unless we participate with a particular insurance carrier, medical services that are provided are expected to be paid for at the time of service. By upholding your responsibility for paying for services, we can hold the costs down and spend more time on medical care and not trying to collect debts due to us. We accept cash, personal checks, MasterCard, and Visa credit cards as appropriate forms of payment.
Insurance payments vary with the type of policy and insurance carrier. Check with your carrier if you have questions regarding your coverage. However, the charges resulting from the delivery of medical care are your responsibility. As a service to you, insurance claim forms will be filed for you (if needed). However, your medical bill is ultimately your responsibility. If you have questions, please refer to our credit policy which you signed when registering (or is posted in many areas of the office). If you are having problems paying your bill, tell us so we can assist you.
If you are covered by more than one insurance company, please let us know which company is primary (to be filed first and is responsible for payment first), and which is secondary (to be filed after the primary has paid). We cannot be responsible for knowing which insurance would be filed first.
Please advise our office of any change in your address, phone number, marital status, insurance information, etc. that have occurred since your last visit .
Any additional information requested by the insurance company to update their files, is YOUR responsibility. If payment of the claim is held up because of information you need to supply to your carrier, we will process this account and deal with the outstanding balance accordingly. Accounts are routinely turned over to an attorney or a collection agency when payment has not been paid within a reasonable amount of time.
Our office will be glad to complete other forms for you. Depending on the situation (such as complexity and urgency), we may charge you an additional fee for filling out forms not directly related to insurance filing. This charge is payable when the form is brought in. They cannot be done the day the form is brought in, so please be sure to see that we have the form as soon as possible.